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Life Care Services Ranked Highest in Customer Satisfaction

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It’s a Proud Time to Live at NorthPointe Woods

Our management company, Life Care Services®, An LCS® Company, ranked highest in customer satisfaction with independent living senior living communities two years in a row — and we have you to thank for it. This award demonstrates that residents and their families are receiving the care and service they absolutely deserve.

The award for Highest in Customer Satisfaction among Independent Living Senior Living Communities encompasses six individual resident-experience factors. We’re excited to say that, not only did Life Care Services win the overall category, but it also ranked highest within each of the six factors:

  • Resident activities
  • Community staff
  • Price paid for services received
  • Resident apartment/living unit
  • Community building and grounds
  • Dining

“Life Care Services is privileged to serve nearly 40,000 seniors across the nation. We are honored to be ranked highest in customer satisfaction with independent senior living communities for two years in a row by J.D. Power,” says Joel Nelson, president and CEO of LCS, the parent company of Life Care Services. “This award represents the voice of our residents and is a testament to our commitment to serve the customer first and foremost.

Nelson notes this year’s award is especially meaningful given the unique circumstances of the pandemic. “I’d like to recognize the heroic efforts of our community staff who serve residents each and every day. Their diligence and perseverance provides residents with the best senior living experience possible,” says Nelson.

Life Care Services ranked highest in independent living resident overall satisfaction with a score of 855 in the J.D. Power 2020 U.S. Senior Living Satisfaction Study. The study is based on responses from 4,992 residents, or their decision-maker, living in an independent, assisted-living or memory care community within the previous three years.

What Does This Mean for our Residents?

We are deeply grateful to know that our hard work is valued, and we at NorthPointe Woods want to assure residents, family, friends and staff that we will continue to improve, evolve and innovate to provide the newest offerings to meet the needs of current and future residents.

If you’d like to know more about the way we enrich the lives of our residents, send us a message on our contact page

 

Life Care Services received the highest score among independent senior living communities in the J.D. Power 2019-2020 U.S. Senior Living Satisfaction Study of resident/family member/friend’s satisfaction with senior living communities. Visit jdpower.com/awards for more details.

 

Employee Spotlight: Mark Ingle, Plant Maintenance Director

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The NorthPointe Woods Leadership team has proven experience and a solid commitment to helping seniors find residential solutions that enable them to live life to the fullest. Each week in August and September, we are introducing a different team member whose leadership, dedication and welcoming presence help make NorthPointe Woods an exceptional choice for independent senior living or assisted living.

Mark engages in best practices to keep our operations, including facilities management and emergency preparedness, conducted at the highest level. Testing and troubleshooting fire systems, generators, and other mechanical systems/equipment, plus overseeing repairs in common areas and apartments are just a few of the key tasks on his priority list. With more than 30 years’ experience in construction and trade management as well as plant maintenance at NorthPointe Woods, Mark is uniquely qualified to effectively serve the community and residents.

Employee Spotlight: Lorene Frisbie, Director of Human Resources

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The NorthPointe Woods Leadership team has proven experience and a solid commitment to helping seniors find residential solutions that enable them to live life to the fullest. Each week in August and September, we are introducing a different team member whose leadership, dedication and welcoming presence help make NorthPointe Woods an exceptional choice for independent senior living or assisted living.

Lorene wears a few important hats. She has over 34 years of human resources experience and is charged with making sure NorthPointe Woods is staffed with employees who love the senior living environment and are passionate about working with residents. She is also the Business Office Manager, handling all the administrative functions for residents and the community. When asked how she feels about her role at the community, she said, “Working within senior living has been the most rewarding and humbling profession I have experienced.”

 

Employee Spotlight: Kristen Miller, Director of Life Enrichment

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The NorthPointe Woods Leadership team has proven experience and a solid commitment to helping seniors find residential solutions that enable them to live life to the fullest. Each week in August and September, we are introducing a different team member whose leadership, dedication and welcoming presence help make NorthPointe Woods an exceptional choice for independent senior living or assisted living.

Planning a calendar of events and activities that targets mind, body and soul— while appealing to a population of seniors with diverse interests—can be a challenge. But Kristen loves the opportunity and has demonstrated a passion for the task from day-one, when she joined NorthPointe Woods in 2013 as Life Enrichment Assistant. She was promoted to Director of Life Enrichment in 2016 and continues to successfully keep residents engaged through life-enriching activities and events, as well as meeting the transportation needs of residents.

 

Employee Spotlight: Shelly Button, Director of Environmental Services

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The NorthPointe Woods Leadership team has proven experience and a solid commitment to helping seniors find residential solutions that enable them to live life to the fullest. Each week in August and September, we are introducing a different team member whose leadership, dedication and welcoming presence help make NorthPointe Woods an exceptional choice for independent senior living or assisted living.

Shelly joined the NorthPointe Woods team more than 20 years ago when the community opened. She retired her 15-year residential cleaning business and took the job, perhaps most importantly because her grandparents would be living here! Since then, Shelly’s in-laws have become residents, and her parents may someday, too. According to the Director of Environmental Services, her staff’s role is to make life better for everyone. It’s clear based on her dedication to her own team and the residents, she’s doing just that.

Employee Spotlight: Greg Schiesser, Director of Dining Services

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The NorthPointe Woods Leadership team has proven experience and a solid commitment to helping seniors find residential solutions that enable them to live life to the fullest. Each week in August and September, we are introducing a different team member whose leadership, dedication and welcoming presence help make NorthPointe Woods an exceptional choice for independent senior living or assisted living.

Imagine having a chef with more than 25 years of experience and countless culinary awards to his credit, who provides not just delicious but nutritious food. That’s what residents have come to expect under the leadership of the community’s Director of Dining Services. According to Chef Greg Schiesser, “Bringing people together through food is what we do. I think they can taste that I put my heart, soul and love into it.” Regardless of dietary requirements or taste preferences, NorthPointe Woods’ executive chef always has an irresistibly tasty choice on the menu.

Employee Spotlight: Erika Sandin, Director of Health Services

By News, Uncategorized

The NorthPointe Woods Leadership team has proven experience and a solid commitment to helping seniors find residential solutions that enable them to live life to the fullest. Each week in August and September, we are introducing a different team member whose leadership, dedication and welcoming presence help make NorthPointe Woods an exceptional choice for independent senior living or assisted living.

Since taking on the role of Director of Health Services at NorthPointe Woods, Erika, an experienced Licensed Practical Nurse, has made a difference. She’s worked closely with the nursing team to expand and enhance the health services that residents receive, as well as working to maintain exceptional quality of care. Her reasons are simple: “I have always heard great things about this community. The care staff has an exceptional reputation, but what really drew me in and inspired me to head up the team were the residents. They were so relaxed and welcoming. It felt like I was joining a family.”

Employee Spotlight: Ron Monte, Executive Director

By News

The NorthPointe Woods Leadership team has proven experience and a solid commitment to helping seniors find residential solutions that enable them to live life to the fullest. Each week in August and September, we are introducing a different team member whose leadership, dedication and welcoming presence help make NorthPointe Woods an exceptional choice for independent senior living or assisted living.

Ron has been in the hospitality business his entire career. For the first 30 years, he held executive positions with a leading global hotel management company. During this time he managed new and distressed hotel properties in 10 states. Over the past seven years, he has applied that experience and knowledge to executive positions in senior living—most recently heading up operations for NorthPointe Woods. According to Ron: “I love finding solutions to the housing needs of seniors. It’s truly rewarding. The residential lifestyle options and supportive care available at NorthPointe Woods make that part of my job easier. I’ve always said: Difficult we do today. Impossible just takes a little longer. We’re here to help—today and tomorrow.”

Coronavirus Update

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After careful consideration for the health and safety of residents, employees, and family members, our community amended its visitor policy on Monday, March 16, and is restricting visitors from entering our community.

Please bookmark the LCS website for future updates and information regarding our community COVID-19 response and prevention measures already implemented, such as:

  • Educating all staff and residents in social distancing guidelines
  • Increasing the frequency and rigor of cleaning and disinfecting common community areas
  • Implementing temporary visitor restrictions, including deliveries
  • Canceling on-site large group social events and recreational activities
  • Reviewing and executing our emergency preparedness and response program
  • Asking residents and employees to reschedule travel plans and remain in our community
  • Deploying an updated visitor advisory for communities and to campus
  • Coordinating best practices across the broad, LCS partner network
  • Making the Centers for Disease Control and Prevention’s COVID-19 prevention resources and recommendations available to all employees

All future updates regarding the COVID-19 response, including visitor policies, social distancing guidelines, and prevention recommendations, can be found here. LCS has also opened a national hotline for information. Call 855-998-4934. For local information about our community, please use 269-964-7625.